Updated 1/1/2024
Lizzy's Pink Boutique strives to deliver the best products, prices and customer experience (just see all our reviews on Google & Facebook). Due to our low prices, all sales are final on ALL items except items listed in our new arrival section. 
  • Must have approval for all returns or they will be returned to sender. To initiate a return, call or text 847-975-0887. If you text, please include your name and order number. 
  • Items 0-21 days from purchase may be considered for exchanged or returned for store credit only. 22 days after purchase, items are no longer eligible for a return and will not be accepted.Lizzy's Pink Boutique does mpt gibe additional time for delay in pick-up or mail delays. 
  • Items considered for return must have all original manufacturer & Lizzy's Pink Boutique tags attached as well as a receipt.
  • Must be in new, unworn, unaltered, un-snagged, and unwashed condition.
  • Must be free of any odors or pet hair to be considered for return.


Our items are inspected several times when they arrive; unpacking, pricing, steaming, etc, however if we did miss something, damages must be reported within 3 days of delivery or cannot be returned for any reason. All pre-loved items are sold as is.

Please send a picture to: for further instructions. 

ALL SALE ITEMS, ALL HOLIDAY ITEMS, PRE-LOVED ITEMS, food items and personalized items. Due to hygienic reasons, items such as undergarments, smooth wear, leggings, eye wear, hair accessories, hats, socks and earrings (including those sold in a set) are a FINAL SALE.
Shoes must be returned in their original box, with no signs or wear and damage to the shoe box also makes the shoes ineligible for returns.
  • Orders cannot be cancelled once shipped. Before shipping, order cancellation will result in a 10% restocking fee. 
  • Store credits expire 1 year after date of issuance.
  • Please keep your store credit memo in a safe place. Lost or stolen credit memos can not be replaced. 
  • Shipping is not provided for returns and we recommend that you use a recorded-delivery service to insure proper returns. 
  • We reserve the right to refuse any return that does not meet the aforementioned requirements, including when items shrink or bleed due to not following proper washing instructions, such as dry clean, hand wash, etc. Please see tag for proper instructions on how to properly care for your item.
  • We are not responsible for lost or stolen packages once they leave our hands. All claims need to be filed with carrier by the buyer.                                                                                                                Lizzy and her amazing staff appreciate you and your business and thank you in advance for your cooperation and understanding with our return policy.