Updated 7/1/2023
Lizzy's Pink Boutique strives to deliver the best products and customer experience (just see all our reviews on Google & Facebook). However, in the event that your purchase doesn't work out, you can cancel your order by simply notifying us at: 847-975-0887 
  • Must have approval for all returns or they will be returned to sender. To initiate a return, call or text 847-975-0887. If you text, please include your name and order number. 
  • Items 0-21 days from purchase may be considered for exchanged or returned for store credit only. 22 days after purchase, items are no longer eligible for a return and will not be accepted.
  • Items purchased for pickup must be picked up within 0-21 days, no additional return time will be given. Orders not picked up 30 days after purchase will be donated to Opportunity House in Sycamore, IL.
  • Items considered for return must have all original manufacturer & Lizzy's Pink Boutique tags attached as well as a receipt.
  • Must be in new, unworn, unaltered, un-snagged, and unwashed condition.
  • Must be free of any odors or pet hair to be considered for return.


Our items are inspected several times when they arrive; unpacking, pricing, steaming, etc, however if we did miss something, damages must be reported within 3 days of delivery or cannot be returned for any reason. Please send a picture to: for further instructions. 

ALL SALE ITEMS, ALL HOLIDAY ITEMS, food items and personalized items. Due to hygienic reasons, items such as undergarments, smooth wear, leggings, eye wear, hair accessories, hats, socks and earrings (including those sold in a set) are a FINAL SALE, no exceptions.
Shoes must be returned in their original box, with no signs or wear. Damage to the shoe box also makes the shoes ineligible for returns.
  • Orders cannot be cancelled once shipped. Before shipping, order cancellation will result in a 10% restocking fee. 
  • Store credits expire 2 years after date of issuance.
  • Please keep your store credit memo in a safe place. Lost or stolen credit memos can not be replaced. 
  • Shipping is not provided for returns and we recommend that you use a recorded-delivery service to insure proper returns. 
  • We reserve the right to refuse any return that does not meet the aforementioned requirements, including when items shrink or bleed due to not following proper washing instructions, such as dry clean, hand wash, etc. Please see tag for proper instructions on how to properly care for your item.
  • We are not responsible for lost or stolen packages once they leave our hands, but if you are missing a package let us know so we can help you find it before you file a claim.
ELIGIBLE CHRISTMAS PURCHASES between November 25th and December 23rd, 2023 will be given additional time for an exchange or store credit. These exchanges must be made on or before January 6th, 2023 as noted at the bottom of your receipt.      
Lizzy and her amazing staff appreciate you and your business and thank you in advance for your cooperation and understanding with our return policy.