RETURN & COUPON POLICY - Updated 7/25/2018
PLEASE INFORM US IF YOUR ITEM NEEDS A GIFT RECEIPT
NO EXCHANGES OR STORE CREDITS WILL BE ISSUED
WITHOUT A RECEIPT AND/OR GIFT RECEIPT
At Lizzy’s Pink Boutique we want our customers to experience the absolute best customer service while engaging in a small boutique shopping experience, as well as having the ability to try on and inspect items before making a purchase. We work hard with each customer and do hope that you love each item tomorrow as much as you did today, but if not, we are here to make your eligible return go as smooth as possible with the following procedure. Please keep in mind that we are a small, one location boutique and do not have the flexibility with returns as larger stores do, therefore we have a stricter return policy, that does not allow for any exceptions.
ITEMS ELIGIBLE FOR RETURN:
- Must have all original manufacturer and Lizzy tags attached as well as a register or gift receipt and be in new, unworn, unaltered, un-snagged, and unwashed condition, free of any odors or pet hair to be considered for return. Shoes must be returned in their original box, with no signs or wear. Damage to the shoe box also makes the shoes ineligible for returns. We reserve the right to refuse any return that does not meet the aforementioned requirements, including when items shrink or bleed due to not following proper washing instructions, such as dry clean, hand wash, etc. Please see tag for proper instructions on how to properly care for your item.
- 0 -14 days - may be returned for store credit only.
- 15 days after purchase, items are no longer eligible for a return, credit or exchange.
- Our items are inspected several times when they arrive; unpacking, pricing, steaming and display, however if we did miss something, damages must be reported within 3 days of purchase or cannot be returned for any reason.
- We do not issue refunds. Store credits expire 1 year after date of issuance.
- ALL sale items, gift cards, personalized items and social wear.
- Due to hygienic reasons, items such as undergarments, smooth wear, leggings, eye wear, hair accessories, hats, socks and earrings (including those sold in a set) are a FINAL SALE, no exceptions.
COUPONS & PERKS - Customer must present original coupon at time of purchase and pay all applicable sales tax. Limit one coupon/perk per person, per day. Coupons & Perks have no cash value and can’t be combined and/or applied to past purchases, layaway or used with other offer, coupon or promotion. We reserve the right to suspend redemption of any coupon, at any time.
ELIGIBLE CHRISTMAS PURCHASES between November 16th and December 21st, 2018 will be given additional time for an exchange or store credit. These exchanges or store credits must be made on or before January 4th, 2019 as noted at the bottom of your receipt.
On-line Purchases for Return
- The aforementioned requirements in addition to the following:
- All returns must be pre-paid and we recommend that you ship your return via insured parcel post. We will not accept any packages that are COD. In the event that any returns are lost, stolen, or damaged, Lizzy’s Pink Boutique will not take responsibility for reimbursement or compensation.
- Refunds are processed within 7 business days of receiving your return and original shipping is not refundable. An email will be sent when return has been received and the refund has been issued.
- Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.
Returns should be shipped to:
Lizzy’s Pink Boutique Online Sales
303 W State St
Sycamore, IL 60178
* Lizzy’s Pink Boutique reserves the right to refuse any online return that does not meet the aforementioned requirements and will be shipped back to you and are subject to additional shipping costs.
Lizzy and her amazing staff appreciate you and your business and thank you in advance for your cooperation and understanding with our return policy.
If you have any questions, please call us at (815) 991-9188 or email us at firstname.lastname@example.org