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Returns

RETURN POLICY –IS THIS A GIFT? Do you need a gift receipt? 

At Lizzy’s Pink Boutique we want our customers to experience the best customer service during their shopping experience. We work hard with each customer and assist with try-ons and do hope that you love each item tomorrow as much as you did today. We understand things happen and we are here to make your eligible return go as smooth as possible when you do change your mind with the following return procedure. Please keep in mind that we are a small, one location boutique and don’t have the flexibility with returns as big box retailers do, therefore we have a stricter return policy that do not allow for exceptions.

IN BOUTIQUE PURCHASES:

  • 0 -14 days - may be returned for exchange store credit only.
  • 15 days after purchase, items are no longer eligible for a return, credit or exchange.
  • ELIGIBLE* CHRISTMAS PURCHASES between November 25thand December 24th, 2022 will be given additional time for an exchange or store credit. These exchanges or store credits must be returned on or before January 7th, 2023 as noted at the bottom of your receipt. There will be no additional time given for returns after this date.

ELIGIBLE RETURNS FOR EXCHANGE OR STORE CREDIT:          

  • Eligible returns, must have all original manufacturer and Lizzy tags attached as well as be presented with register, gift or online purchase receipt and be in new condition, unworn, unaltered, un-snagged, and unwashed, free of any odors or pet hair to be considered for an exchange or store credit. Shoes must be returned in their original box, with no signs or wear.
  • Our items are inspected several times when they arrive, during unpacking, steaming, pricing and display.  However, if we did miss something, damages must be reported within 3 days of date of purchase or we will not grant an exchange or store credit.

NON-RETURNABLE ITEMS:

  • ALL SALE ITEMS MARKED DOWN 25% OR MORE, gift cards, holiday items, personalized items, food, Franklin Flannels, custom orders, hair accessories, hats, socks, leggings jewelry, Brumates and social wear, this includes any dress over $65 are a FINAL SALE. Nora Fleming is inspected – and will not be eligible for exchange or store credit if damaged.  
  • Lizzy’s Pink Boutique reserves the right to refuse any return that does not meet the aforementioned requirements and if ordered online, will be shipped back with additional shipping costs owed.

ONLINE RETURNS

  • If eligible for an exchange or store credit, you have 2 weeks (14 days) from the day you receivedyour package to have your package postmarked and sent back. If return is postmarked 15 days after receiving your package, you are not eligible for a credit.   
  • All returns must be pre-paid and we recommend that you ship your return via insured parcel post. We will not accept any packages that are COD. In the event that your return is lost, stolen, or damaged, Lizzy’s Pink Boutique will not take responsibility for reimbursement or compensation.
  • Exchange or store credit will be issued if item(s) qualify for exchange. Original shipping is not refundable. An email will be sent when return has been received and the credit has been issued.
  • Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.                  Returns should be shipped to:
    Lizzy’s Pink Boutique Online Sales                                       303 W State St
    Sycamore, IL 60178

We appreciate you and your business and thank you in advance for your cooperation and understanding with our return policy. For any exceptions that may be given, a 20% restocking fee will be charged.

Thank you!

Lizzy & Staff