RETURN & COUPON POLICY
PLEASE INFORM US IF YOUR ITEM NEEDS A GIFT RECEIPT – NO REFUNDS W/O A RECEIPT
At Lizzy’s Pink Boutique we want our customers to experience the absolute best customer service while engaging in a small boutique shopping experience; the ability to try on and inspect items before making a purchase. We hope you love each item tomorrow as much as you did today, but if not, we are here to make your qualifying return go as smooth as possible with the following procedure:
Items Eligible for Return:
- Must have original tags attached and register or gift receipt and be in new, unworn, unaltered, unsnagged, and unwashed condition, free of any unsatisfying odors or pet hair to be considered for return. Shoes must be returned in their original box, with no signs or wear. Damage to the shoe box also makes the shoes ineligible for returns. We reserve the right to refuse any return that does not meet the aforementioned requirements, including when items shrink or bleed due to not following proper washing instructions, such as dry clean, hand wash, etc. Please see tag for proper instructions on how to properly care for your item.
- 0 -14 days - may be returned for store credit only**.
- 15 days after purchase, items are no longer eligible for a return, credit or exchange.
- We do not issue refunds. Store credits expire 1 year after date of issuance.
- ALL sale items, gift cards, personalized items and social wear.
- Due to hygienic reasons, items such as undergarments, smooth wear, leggings, eye wear, hair accessories, hats, socks and earrings (including those sold in a set) are a FINAL SALE, no exceptions.
COUPONS & PERKS - Customer must present original coupon at time of purchase and pay all applicable sales tax. Limit one coupon/perk per person, per day. Coupons & Perks have no cash value and can’t be combined, applied to past purchases, layaways or used with other offers. We reserve the right to suspend redemption of any coupon, at any time.
We appreciate your business and look forward to bringing you unique styles for years to come.
Lizzy and staff
On-line Purchases for Return
All above applies
- All returns must be pre-paid and we recommend that you ship your return via insured parcel post. We will not accept any packages that are COD. In the event that any returns are lost, stolen, or damaged, Lizzy’s Pink Boutique will not take responsibility for reimbursement or compensation.
- Refunds are processed within 7 business days of receiving your return and original shipping is not refundable. An email will be sent when return has been received and the refund has been issued.
- Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.
Returns should be shipped to:
Lizzy’s Pink Boutique Online Sales
303 W State St
Sycamore, IL 60178
* Lizzy’s Pink Boutique reserves the right to refuse any online return that does not meet the aforementioned requirements above and you will need to call to pay for postage to have your item returned back to you.
If you have any questions, please call us at (815) 991-9188 or email us at firstname.lastname@example.org